Managed VPS and Dedicated Server plans are typically designed for those who don’t have a system administrator either in-house or at call and require specific needs, that are not supported within a shared hosting environment. With a Managed service, Digital Pacific can configure the set up of your server and help with additional support you may require.
Self Managed is where you manage all aspects of your server environment, including troubleshooting issues (excl. hardware) and configuring all other aspects of the VPS such as Software Firewalls, IDS, and the installation of patches and updates to control panels and the operating system.
We still assist in the initial setup(Server Provisioning) which includes:
All other configuration and day to day management tasks, including troubleshooting issues need to be handled by yourself. If you would like us to troubleshoot issues (not outlined above), this will be charged as custom support at $95/hr.
If you do not feel comfortable managing your server environment to this degree, please choose one of our Managed VPS solutions or add management to your plan if purchasing a Dedicated Server.
All support for third party software should be obtained directly from the relevant software vendor by the VPS customer.
All servers that are under listed under “Fully Managed” service level will have below inclusions and exclusions.
Fully Managed Servers include: